Original illustration · Not a purchase or QC photo.
Classify the problem
| What you see | First useful check |
|---|---|
| Google requests access | Confirm you opened the intended public spreadsheet |
| The sheet opens on a different tab | Compare its tab name with the category you chose |
| LoloBuy asks for sign-in | Use the account interface on the official domain |
| Item unavailable or removed | Return to the source row; do not assume it is still sold |
| Different product or option | Compare the item identifier and full saved URL |
Check the original before trying a replacement
Return to the category card and open the same row. A link copied from a screenshot, chat preview or shortened address may be incomplete. Use the actual LINK cell rather than retyping the product number.
If the tab itself was deleted and recreated, its gid can change even when the category name looks unchanged. Tell us which category failed and paste the page address. We can correct directory mapping errors; we cannot restore a seller’s removed listing.
A practical diagnostic example
Illustrative example: Shoes opens correctly, but the product page shows an unavailable option. That means the category route worked. Record the product URL, the option label and the displayed message. Ask the provider whether that exact option is unavailable before selecting a different model.
If the browser says the connection failed before any product page appears, try a normal reload and check the official homepage separately. A single failed request does not establish that a domain is permanently down or that an item has been removed.
Send a report someone can act on
For a site link or sheet mapping issue, email our contact address with the category, full URL, date and a short description. For an account or paid order problem, contact LoloBuy through its official support interface and include the relevant order reference there.
Do not send us login credentials, one-time codes or payment details. If a screenshot contains those details, remove them before attaching it. Keep product uncertainty separate from website navigation so the report reaches the right place.
Keep this checklist
- Identify the service showing the error.
- Reopen the actual LINK cell.
- Compare the tab name, identifier and selected option.
- Report the full address and visible message.
Sources & scope
Source check: 7 November 2026. Current account and provider terms govern the applicable service. Teaching examples are labelled and do not represent a purchase or quotation.
